Title: Operations and Policy Coordinator

Organization: Massachusetts Department of Public Health

Summary of Position

The Office of Local and Regional Health (OLRH) Operations & Policy Coordinator manages operational needs officewide for the OLRH team. The Operations & Policy Coordinator, reporting to the Director of Stakeholder Engagement and Policy, represents the OLRH team to internal DPH groups including fiscal, procurement, privacy, legislative affairs, legal, human resources, and IT departments, and collaborates with these DPH offices to further implement OLRH’s vision. The Operations & Policy Coordinator also collaborates internally with OLRH employees on officewide projects, including, but not limited to, coordinating the drafting of legislative reports, designing, and implementing the establishment of an operational infrastructure to meet OLRH’s growing needs, drafting standard policies and procedures, and advising the OLRH team on DPH operational policies and procedures. This position will serve as the OLRH representative to various operational offices within DPH. The Operations & Policy Coordinator is responsible for monitoring relevant local public health policies and providing vital operations information to the Office to be able to meet federal and state milestones and remain in legal compliance.

The Office of Local and Regional Health acknowledges the history of structural racism and its impact on health. We are committed to improving the quality of life for all Commonwealth residents while eliminating inequities that impact the lives of communities of color who are disproportionately affected by conditions leading to poor health outcomes. The Operations & Policy Coordinator will be part of the Office’s vision of implementing strategies that ensure the Office’s work, policies and programs are inclusive and equitable for all.

Duties & Responsibilities

• Provide daily operational support to the OLRH team.
• Serve as an operational liaison between OLRH and other DPH departments such as fiscal, legislative affairs, procurement, privacy, legal department, human resources, IT, etc.
• Coordinate and monitor program activities of OLRH in order to ensure effective operations and compliance with established standards.
• Research and compile information for management use regarding rules and regulations from a variety of sources and disseminates this information in the form of reports, manuals, presentations, charts, graphs, tables, etc. 
• Advise OLRH team officewide on fiscal, programmatic, and other reporting requirements.
• Collaborate with fiscal team regarding processes and procedures related to how funding is managed, tracked, and dispersed.
• Coordinate the drafting of legislative reports and monitors local public health policies.
• Update OLRH staff about new rules and regulations to keep office compliant with new protocols.
• Support the design of an operational infrastructure and manages its implementation officewide through best practices, including the development of systems, processes, resources, and tools.
• Create and implements operational processes that are accessible, equitable, and adaptive to a diversity of needs.
• Contribute to a work environment that fosters diversity, inclusion, collaboration, and the understanding of working toward a common goal.

Required Qualifications

• Working knowledge of the principles and practices of operations and administration, organizational development, and quality improvement.
• Experience in supporting program development and providing technical assistance.
• Strong organizational, tracking and monitoring skills, including the ability to maintain accurate records.
• Exceptional oral and written communication skills.
• Proficient in working both independently and in a team-oriented, collaborative environment.
• Experience with group facilitation and delivering a presentation to diverse audiences. 
• Experience developing and implementing workplans, project/program tracking tools and supporting systems change.
• Ability to prepare and use charts, graphs and tables.
• Strong negotiation and mediation skills.

Preferred Qualifications

• Experience working with local public health.
• Demonstrated commitment to establishing supportive working relationships through effective communication; the ability to engage and value the input of diverse stakeholders.
• Understanding and commitment to diversity, cultural competence and cultural humility, as well as the social determinants of health related to health equity.
• Commitment to working in a dynamic, diverse and rapidly evolving work environment.
• Proficient with Microsoft Office products including Word, Excel, PowerPoint, Outlook and Teams.

Salary: 68,016.52 – 98,517.12 Yearly

To Apply

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