Job Posting for the Massachusetts Department of Public Health: Director of Shared Services

Title: Director of Shared services

Organization: Massachusetts Department of Public Health

Summary of Position

The Director of Shared Services for the Office of Local and Regional Health (OLRH) will support the OLRH Deputy Director in the implementation of the Special Commission on Local and Regional Public Health’s Blueprint for Public Health Excellence’s (Blueprint) recommendations. The Blueprint defines a detailed roadmap of recommendations to support and inform the development of a major statewide initiative to build a local public health infrastructure.

The Director of Shared Services will lead the Shared Services Unit to establish, solidify, and sustain the local public health cross-jurisdictional sharing infrastructure in the Commonwealth. The Director of Shared Services must integrate health and racial equity principles throughout OLRH’s shared services work at the state and local level to recognize and address the disparate health outcomes for marginalized populations. The Director will have a thorough understanding of the development of a strategic framework of a regional public health system for the Commonwealth.

The Director will oversee the team implementing the Public Health Excellence Grant for Shared Services grant program activities. The goal is to expand the number and scope of arrangements for sharing public health services effectively, efficiently, and equitably.

The mission of the Massachusetts Department of Public Health (DPH) is to prevent illness, injury, and premature death, to assure access to high quality public health and health care services, and to promote wellness and health equity for all people in the Commonwealth. The Director of Shared Services advances that mission by strengthening the local public health infrastructure to improve equitable public health services statewide.


  • Leads the development of strategic framework and vision for cross-jurisdictional shared services programming among local health departments, including long-term infrastructure planning for a regional public health system for the Commonwealth.
  • Oversees Shared Services Unit to ensure that OLRH programs and initiatives strategically align with building a cross-jurisdictional shared services infrastructure.
  • Builds and maintains partnerships across Office units to prioritize and ensure that engagement, workforce development, performance standards, and data systems goals are strategically aligned with shared services planning and larger Blueprint recommendations.
  • Integrates equity across officewide initiatives.
  • Guides complex and multi-faceted change management processes to build and solidify cross-jurisdictional shared services across the state.
  • Leads efforts to sustain shared services over the long-term, including planning from fiscal and strategic perspectives, identifying partnership opportunities, and ongoing forecasting.
  • Supports the OLRH Deputy Director to oversee and lead strategic planning processes and implementation of recommendations related to shared services.
  • Oversees, provides strategic guidance, and determines overall direction on the approximately $20M annually in federal and state funding for shared services, including the Public Health Excellence Grant for Shared Services.
  • Works with Office leadership and senior managers to create a long-term funding structure to equitably and sustainably fund local public health to meet minimum standards and the foundational public health services.
  • Ensures that shared services administrative systems are documented through SOPs and that the processes are consistent, effective and efficient.
  • Leads strategic direction of technical assistance activities related to shared services, including long-term planning of sustainability of technical assistance, peer learning opportunities, and identification of resources for technical assistance.
  • Collaborates with other units to develop and provide technical assistance to municipalities to meet minimum statutory and regulatory requirements and the Foundational Public Health Services.
  • Supports hiring, onboarding, and training of new staff, with a commitment to ensuring diversity, equity and inclusion are embedded throughout the hiring and staffing process.

Required Qualifications

  • Exceptional leadership skills and demonstrated change management skills
  • Ability to provide leadership to change policies and practices to address health inequities and racial justice and ensure the inclusion of a social determinants of health framework.
  • Comfortable accomplishing work objectives where few precedents or guidelines are available. Agile and can seamlessly adjust to changing situations and be flexible to meet emergency or changing program or production requirements
  • Comfortable with informing and influencing decisions and persuade, convince, influence, and gain the buy-in of others.
  • Capability to identify opportunities to leverage authority and influence relationships within an organization.
  • Ability to build and/or maintain friendly, reciprocal, professional relationships and networks of contacts, including with Department colleagues, other DPH Departments, EOHHS agencies, and external partners.
  • Understanding of cross-jurisdictional models and strategies for sustainability.
  • Supervisory experience
  • Experience with managing budgets, grants, and contracts.
  • Exemplary written and oral communication skills; to include presentations and comprehensive analysis reporting on public health issues.
  • Able to use data to inform policy decisions, identify systemic gaps and underserved populations and develop system wide quality improvement initiatives.
  • Strong oral and communication skills and/or experience with group/meeting facilitation or delivering a presentation to diverse audiences.
  • Exceptional organizational skills, including the ability to maintain accurate records and manage multiple responsibilities in a rapidly evolving environment.
  • Understanding of commitment to and ability to integrate principles of diversity, cultural competence and cultural humility, as well as the social determinants of health, related to health equity into work and relationships.

Preferred Qualifications

  • Demonstrated commitment to establishing supportive working relationships through effective communication; the ability to engage and value the input of diverse partners.
  • Experience working in or with local health departments, as well as, state government, specific to public health.
  • Knowledge of the principles, practices, and techniques of supervision
  • Proficient with Microsoft Office products including Word, Excel, PowerPoint, Outlook and Teams.

Salary: 81,529.95 – 125,501.44 Yearly

To Apply

To see the complete job posting and to apply, click here.

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