Job posting for the Massachusetts Department of Public Health: Problem Gambling Program & Services Manager

Title: Problem Gambling Program & Services Manager

Organization: Massachusetts Department of Public Health

Summary of Position

The Office of Problem Gambling Services (OPGS) under the Massachusetts Department of Public Health (DPH) is seeking an experienced and dynamic program manager to serve as the Programs and Services Manager for Problem Gambling. This is a unique and exciting opportunity for an experienced public health professional with experience in program development, who thrives in a rapidly growing and highly collaborative environment.

The selected candidate will serve as a key leader within the OPGS, leading the development, implementation, and oversight of OPGS funded community-based programs initiatives that address problem gambling, promote health equity, and improve the social determinants of health. Further, this role supports, provides input, and assists in the development of statewide services funded to build capacity, support, and scale up community-based programs by providing essential training, technical assistance, and resource development.


Community Program Development, Oversight & Support

  • Recommend and support the development and implementation of community-based programs and initiatives to best meet the needs of communities with the greatest disparities.
  • Provide support and guidance to program team in ensuring quality service delivery, outcomes and compliance with all reporting and deliverables.
  • Develop processes to ensure effective collaboration and communication between the regional program coordinators and the contract management team to address and anticipate challenges.

Team Management & Support                               

  • Provide day-to-day leadership and supervision to direct reports.
  • Assist in hiring and training of new team members.
  • Oversee team workplans, establishing process for developing short term and long-range goals, objectives, and ensure resources support team goals.

Collaboration, Communication & Outreach                                                            

  • Identify activities and strategic initiatives across the Department for collaboration.
  • Support and participate in internal and external collaborative efforts that foster and build strong partnerships to increase impactful and sustainable programs.

Leadership, Planning & Operations

  • Assist in the implementation of strategic planning for the Office.
  • Meet with senior leadership in the planning and development of policies and procedures to ensure consistency, effectiveness, efficiency and alignment with Office goals and priorities.

Reporting and Evaluation

  • Engage with senior leaders and regional team to develop strategies and short- and long-term measures for the program team.
  • Implement ongoing quality improvement initiatives.



Applicants must have at least (A) five (5) years of full-time or, equivalent part-time, professional, professional internship, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management or (B) any equivalent combination of the required experience and substitutions below.


I. A certificate in a relevant or related field may be substituted for one (1) year of the required experience.

II. A Bachelor’s degree in a related field may be substituted for two (2) years of the required experience.

III. A Graduate degree in a related field may be substituted for three (3) years of the required experience.

IV. A Doctorate degree in a related field may be substituted for four (4) years of the required experience.

Preferred Qualifications

  • At least 3-5 years of professional program management experience, preferably developing and managing public health community-based programs or teams. 
  • Experience designing, implementing, and managing community-based human services programs; developing and implementing workplans, project/program tracking tools and systems design.
  • A clear understanding of and commitment to health equity, diversity and addressing social determinants of health.
  • Expertise and an understanding of program design, quality improvement, reporting and evaluation to demonstrate outcomes
  • Demonstrated ability to manage staff, provide leadership, build strong teams, and succeed in building effective relationships with senior managers.
  • Public health background and working knowledge of behavioral-change driven program models.
  • Knowledge of the principles and practices of project management including prioritization, planning, organizing, decision making, forecasting, organizational development, etc
  • Solutions-focused, adaptable, able to work independently and manage complex projects and respond to multiple demands.
  • Proven problem-solving skills including innovation, flexibility, and creativity.
  • Articulate, diplomatic, professional, and able to give feedback that is constructive and helpful.
  • Proficient usage of Microsoft Office products including Word, Excel, PowerPoint, Teams and Outlook.

Salary: 75,653.45 – 116,423.94 Yearly

To Apply

To see the full job posting and to apply, click here.

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