Job Posting for CommunicateHealth: Usability Researcher

Title: Usability Researcher (1 Full-Time Position in Northampton, MA, Rockville, MD, or Remote)

Organization: CommunicateHealth

Brief Summary of Position:

CommunicateHealth is looking for a usability researcher with a strong interest in health communication and designing for behavior change. The ideal candidate has knowledge of usability best practices and experience with a variety of usability research methods, and  stays abreast of developments in the field. This individual has conducted in-person and remote usability studies with diverse audiences. This individual is an experienced moderator who is passionate about the human-centered design process. This individual is able to evaluate a variety of products —from full websites to interactive tools to mobile apps. This individual excels at translating usability research findings into meaningful content strategy and product development recommendations. This individual enjoys working independently and collaboratively, has experience giving and receiving feedback, and has outstanding organizational skills and attention to detail. The ideal candidate is passionate about making health information easier to understand and use.


  • Lead environmental scans, heuristic reviews, and web analytics reviews
  • Develop research protocols including screeners, moderator’s guides, and surveys with minimal oversight from senior staff
  • Moderate interviews, focus groups, usability tests, card sorting, and other research activities
  • Support research team in following established processes for research, including review and approval of deliverables
  • Establish and maintain study schedules and timelines – keeping other team members informed and accountable
  • Conduct qualitative and/or quantitative data analysis — summarizing key themes, narrating findings, and making specific recommendations on information architecture, user interaction, and content strategy
  • Draft clear, concise client-facing reports and other deliverables
  • Support the development of easy-to-use digital products — defining product requirements based on client feedback and user research
  • Oversee the coordination of recruitment and testing logistics, particularly for remote and field-testing activities
  • Take organized, detailed notes during primary data collection
  • Occasional travel required, up to 15% time

Required Qualifications:

  • Master’s degree in a related field such as human-computer interaction, information design, consumer health informatics, or other related information design discipline
  • At least 2 years of relevant professional experience
  • Experience conducting usability research with diverse audiences, including moderating and creating product recommendations
  • Demonstrated effectiveness in a usability researcher task lead role, with an ability to implement and document processes
  • Experience working with writers, graphic designers, and web developers
  • Familiarity with best practices in usability and UX design
  • Ability to “think on your feet” and come up with creative and appropriate solutions
  • Ability to work well in teams with other highly-qualified professionals

Preferred Qualifications:

  • Experience evaluating content and tools in the health care or public health sector
  • Experience conducting research on behalf of the federal government
  • Familiarity with federal plain language guidelines and Section 508 compliance
  • Experience developing products for audiences with limited (health) literacy skills
  • English/Spanish bilingual
  • Solid working knowledge of common operating systems and software including iOS for Mac. Comfortable with digital-based work, especially digital project management and collaboration tools and video conferencing.

To Apply:

Please send cover letter and resume to