Title: Investigator for the Board of Nursing
Organization: Massachusetts Department of Public Health
Brief Summary of Position:
The Massachusetts Department of Public Health’s (DPH) Bureau of Health Professions Licensure is comprised of the ten Boards of Registration and Certification and the Drug Control Program and Prescription Monitoring Program. For this role, the Massachusetts Board of Nursing is seeking a motivated individual to investigate complaints against nurses and advanced nurse practitioners that are licensed in Massachusetts. The selected candidate will be responsible for independently overseeing an investigation caseload and will be expected to gather evidence in the form of legal and clinical documents, witness statements, and sometimes video evidence. The selected candidate will also be responsible for analyzing the evidence and writing detailed investigation reports to present to the members on the Nursing Board.
Duties & Responsibilities:
- Reviews complaints, reports, documents, and pertinent information received from the general public and other agency personnel concerning alleged violations of laws and regulations against nurses, in order to determine the appropriateness of the complaint; and to determine the appropriate action to be taken on the complaint and/or to refer the complaint to the appropriate agency.
- Obtains evidence and establishes facts concerning complaints and alleged non-compliance with laws and regulations by interviewing individuals who have knowledge of the complaint and by conducting on-site visits as needed, in order to determine the extent of non-compliance, the validity of the complaints, and to prepare evidence or information for appropriate action.
- Verifies information obtained during the course of an investigation by primary and secondary source verification in order to establish the accuracy and authenticity of facts.
- Accurately analyzes the documents collected during the course of the investigation, paying particular attention as to how the evidence relates to the allegations against the nurse and to the nursing regulations.
- Writes detailed investigative reports that accurately and clearly describes the complaint allegations, the evidence collected during the course of the investigations, and how the evidence either supports or refutes the complaint allegations.
- Maintains organized and accurate case investigation files; verbally presents investigation findings before the Nursing Board members; and attends regular monthly meetings as needed to support the Bureau.
- Primary program areas include Nursing.
- Experience as a licensed professional in the field of Nursing.
- Experience reviewing clinical records and investigating clinical issues/events in the health care setting.
- Experience in the areas of patient safety and process improvement.
- Ability to use investigative techniques to obtain information and to accurately record that information.
- Ability to obtain information through questioning and/or observing individuals.
- Ability to write concisely and accurately, and to develop ideas in logical sequence.
- Ability to maintain accurate records and to analyze and determine the applicability of data; to draw conclusions from the data and to make appropriate recommendations.
- Ability to read and interpret legal documents such as court decisions, criminal records, and contracts.
- Ability to communicate effectively in verbal presentations and to respond to questions and feedback from Board and staff members.
- Knowledge of the Massachusetts Nursing Regulations.
- Detail-oriented and organized, with strong writing skills and excellent interpersonal skills.
- Ability to exercise discretion in handling confidential information.
- Ability to manage an independent workload, but also the ability to work respectfully with others in group meetings and discussions.
- Strong typing skills and experience in report writing, including the ability to prepare charts and tables as necessary for the investigation report.
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