Title: Intra-agency Emergency Response Coordinator
Organization: Massachusetts Department of Public Health
Brief Summary of Position:
The Massachusetts Department of Public Health (DPH) is seeking a strategic and versatile Emergency Response Coordinator to oversee key projects and provide complex response coordination for the Department. This role is critical in executing multifaceted initiatives, project planning, implementation oversight, engagement, stakeholder management and upkeep of documentation.
The Intra-agency Emergency Response Coordinator will be responsible for overseeing all aspects of the planning and coordination for those DPH initiatives or incidents identified as requiring cross functional and agency-wide focus. Using an Incident Command Structure (ICS) this individual will be responsible for assembling a cross-bureau team to work on complex projects that require agency-wide collaboration such as the Department’s response to the opioid epidemic. In this capacity the incumbent will be responsible for cross-departmental relationships to enable initiative success to include bringing together staff and stakeholders to help drive decisions; researching, benchmarking, analyzing data, and making recommendations; and creating systems and processes to streamline operations.
Our candidate will serve as a reliable partner who possesses a practical demeanor and a collaborative approach with internal and external stakeholders to understand the resource needs of a given project, working creatively within this structure to meet resource needs. The incumbent seeks to understand agency goals, challenges and opportunities in order to align project/program initiatives accordingly.
Duties & Responsibilities:
- Support the Director of the Office of Preparedness and Emergency Management (OPEM) and Commissioner’s Office by leading key agency initiatives, incidents or projects as assigned.
- Provide oversight and review for a cross bureau team of stakeholders in coordination of the DPH response to the opioid epidemic.
- Responsible for developing strategies, setting goals, monitoring deliverables, reporting on the status of milestones and identifying project risks for the Department’s response to the opioid epidemic.
- At the direction of the OPEM Director or Commissioner’s Office, provide coordination for priority projects and oversee all aspects, including deadlines, delegation of assignments, monitoring and summarizing progress.
- Work with the OPEM Director and Commissioner’s Office in all aspects of continuity of operations program planning (COOP) for the agency.
- Collaborate with DPH offices and bureaus regarding their role in public health and healthcare emergencies, the development of plans and COOP planning.
- Establish, train and exercise a cross bureau incident management team to ensure that DPH can implement plans for responding to internal emergencies impacting the Department.
- During activations of the Department Operations Center and/or ESF8 at the State Emergency Operations Center, act as a liaison to DPH offices and bureaus regarding response or needs of the incident.
- Participate as a member of the OPEM Duty Officer team, and respond, when instructed, to various types of health and medical emergencies on a 24/7 basis. Work may include overnight and weekend shifts as needed.
- Performs other duties as required by supervisor.
- Extensive knowledge of project management and project management methodologies tools and practices.
- Strong oral and written communication skills with the ability to communicate to various levels of staff and leadership to clarify needs and evaluate alternative solutions.
- Proven skill and effectiveness in requirements gathering, definition, business planning, data analysis, process analysis, business and functional requirements analysis, and change management.
- Strong analytical and reasoning skills and ability to understand and communicate effectively using data.
- Capacity to partner with and influence senior leaders at all levels of the organization through relationship building.
- Proficient usage of Microsoft Office product suite.
- Knowledge of and familiarity working with emergency plans and procedures.
- Knowledge of the National Incident Management System, the Incident Command System, and appropriate training and exercises procedures including the Homeland Security Exercise and Evaluation Program.
- Ability to present complex information to a variety of audiences (ranging from subject matter experts to the general public) by utilizing a variety of formats (written articles, oral presentations, etc.)
- Ability to gather information by examining records and documents and by questioning and observing individuals.
- Ability to maintain accurate records, to assemble items of information according to established procedures, to compile statistical data, and to prepare general reports.
- Ability to prepared and use charts, graphs and tables.
- Ability to exercise sound judgment, and especially to exercise discretion in handling confidential information.
- Ability to work successfully, both as part of a larger group and independently.
- Ability to perform duties efficiently under tight deadlines, and to manage competing priorities during such situations.
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