Job Posting for Mass Department of Public Health: Complaint Unit Intake Surveyor

TitleComplaint Unit Intake Surveyor

Organization: The Massachusetts Department of Public Health

Brief Summary of Position:

The Massachusetts Department of Public Health is seeking qualified individuals dedicated to public health, quality of life and safety to conduct complaint inspections within Massachusetts nursing homes and other health care facilities, and review inspection findings.

The Complaint Unit Intake Surveyors will play a vital role ensuring our nursing homes and other health care facilities comply with all state and federal regulations. The ideal candidates will have experience working in a health care setting and an understanding of regulations and policies that apply to nursing homes and other health care facilities in Massachusetts

Duties and Responsibilities:

  • Conducts initial desk review of all complaints and serious incidents received primarily in writing and by telephone regarding quality of care, quality of life and patient abuse, neglect and misappropriation. 
  • Obtains additional information from licensed and certified health care providers to determine more about allegations and facility reported incidents submitted to the Complaint Unit.
  • Interacts directly with patients, residents and staff of licensed and certified health care facilities, with particular emphasis on nursing homes and their residents. 
  • Shares responsibility for gathering relevant information on all reports filed, and making recommendations for resolution or future action as needed. 
  • Uses existing knowledge of health care systems, especially nursing homes, to promote better quality of care and quality of life for all Massachusetts health care consumers.
  • Conducts complaint investigations and surveys of health care facilities and services to determine if services are being provided to patients, clients, and residents, in compliance with regulations for certification and state licensure and state and federal laws.
  • Conducts survey related work in complaint, licensure, and recertification units when needed to meet operational needs of the Department.
  • Please note that this position is currently based at 99 Chauncy Street in Boston, MA.  It is anticipated that, in July 2019, this site will potentially be relocated to one of the following cities/towns: Framingham, Hopkinton, Hudson, Marlborough, Northborough, Southborough or Westborough. This position will be transferred to the new location when this occurs. State travel is required when necessary to complete complaint surveys/investigations.


  • Knowledge of the principles and practices of health care administration.
  • Knowledge of the factors, trends and problems in providing health care services to client groups such as infants, the aged and the infirmed.
  • Knowledge of state and federal regulations related to hospitals and nursing homes.
  • Social worker, dietician, occupational, physical, or speech therapist, with a current Massachusetts license and 3-5 years working in a healthcare facility, preferably nursing homes.
  • Ability to analyze and determine the applicability of heath care data, to draw conclusions and make appropriate recommendations.

To Apply: 

To view full job posting or to apply please, click here.

First consideration will be given to those applicants that apply within the first 14 days.

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