Job Posting for Mass Department of Public Health: Complaint Surveyor

TitleComplaint Surveyor – Long Term Care

Organization: The Massachusetts Department of Public Health

Brief Summary of Position:

The Massachusetts Department of Public Health is seeking a qualified individual dedicated to public health, quality of life and safety to conduct surveys within Massachusetts nursing homes, hospitals and other health care facilities, and review inspection findings. This person will play a vital role ensuring our nursing homes, hospitals and other health care facilities comply with all state and federal regulations. The ideal candidate will have a current and valid registration as a professional nurse under the Massachusetts Board of Registration in Nursing, experience working in a health care setting and an understanding of regulations and policies that apply to nursing homes, hospitals and other health care facilities in Massachusetts.

Duties and Responsibilities:

  • Conducts complaint investigations and surveys of health care facilities and services to determine if services are being provided to patients, clients, and residents, in compliance with regulations for certification and state licensure and state and federal laws.
  • Documents findings within investigation report by identifying evidence gathered to support final determination. Documents deficient practice in a statement of deficiencies.
  • Evaluates effectiveness of services in health care facilities, including infection prevention practices, and applies findings to the planning and development of future programs for such facilities and services.
  • Participates in the development of methods of evaluating health care services and related programs, in order to determine the degree of acceptance and utilization of health care, type and breadth of service characteristics of recipients, extent of involvement of professional workers, operational costs and other related activities.
  • Conducts after hours on-site monitoring of problem facilities/services to assure the health and safety of patients in the event of emergencies or other situations of jeopardy.


  • Knowledge of the principles and practices of nursing.
  • Knowledge of the terminology and standard abbreviations used in nursing.
  • Knowledge of the problems in providing nursing services to special client groups as the mentally, physically and/or emotionally handicapped.
  • Knowledge of the custodial care problems (personal hygiene, feeding etc.) of special client groups such as the blind, the hearing impaired, handicapped, etc.
  • Knowledge of the standard nursing methods and techniques followed in the administration of medication and application of medical and/or surgical dressings.
  • Knowledge of the types and uses of equipment used in providing custodial or nursing care.
  • Knowledge of the types and characteristics of drugs used in providing nursing care.
  • Knowledge of the methods of preparing medical mixtures and solutions including analysis and irrigation solutions.
  • Knowledge of the sanitation and sterilization methods, techniques, procedures, equipment and devices used in a medical facility.
  • Knowledge of the methods used in the evaluation of nursing practices.
  • Knowledge of the principles and practices of health care administration.
  • Proficient in the use of Microsoft software products, including Outlook, Word and Excel.

To Apply: 

To view full job posting or to apply please, click here.

%d bloggers like this: