Title: Nursing Assistant II, Community Health Worker – Bureau of Infectious Disease & Laboratory Sciences, JP Campus
Organization: The Massachusetts Department of Public Health
Brief Summary of Position:
The Division of Global Populations and Infectious Disease Prevention is seeking a highly motivated, bilingual Community Health Worker with an interest in public health, who is comfortable working in the Chinese community as well as with other diverse communities in Eastern Massachusetts. Applicants should be able to communicate effectively in Mandarin and/or Cantonese; additional language fluency is desirable.
This Community Health Worker will provide health education, interpreting, treatment monitoring, and follow-up to assist in the community management of individuals affected by tuberculosis, and to increase understanding of, and adherence to, public health recommendations. The Community Health Worker will also provide outreach and systems navigation support to newly arrived refugees and immigrants, and other populations affected by infectious diseases of public health concern, across a diversity of cultural backgrounds.
The Division has a multicultural team of Community Health Workers who provide direct linking services between individuals, communities and health providers. This position requires significant travel in the metropolitan Boston area, and surrounding communities.
The official title for this position is Nursing Assistant II. Community Health Worker applicants do not need to have Certified Nursing Assistant training/experience for this position; they should, however, meet the minimum entrance requirements below, and preferably be able to communicate effectively in Mandarin and/or Cantonese and English.
Duties and Responsibilities:
- Provide patient-centered services that support disease investigation, engagement and retention in care for identified individuals at risk for, or confirmed with, tuberculosis (TB).
- Provide interpreting services, education, directly observed therapy (DOT), and system navigation support for TB.
- Use over-the-phone interpreter service as needed to facilitate communication with individuals, as needed.
- Assist and work with public health nurses in providing close follow-up of high-priority and high-risk patients for continued adherence with prescribed treatment.
- Through home visits and direct contact, monitor persons with active/suspected active TB or high priority TB infection for medication adherence and side effects.
- Provide community-based services in collaboration with local public health to respond to individual patient needs.
- Actively follow persons with possible TB, and people identified as having had contact to active TB, to ensure engagement in care, medical evaluation and follow-up.
- Report any patient concerns, changes in medication regimens, treatment adherence issues, or potential side effects immediately to case management team.
- Attend and participate in area TB clinics to support access to care for patients. Participate in case conferences with nurses and other health care staff as needed.
- Assist with interviewing patients and in preparation of case histories.
- Serve as a liaison between TB service providers, local public health, Division staff, and Chinese communities in Massachusetts.
- Support other infectious disease response activities as assigned. Apply strategies that are designed to build the capacity of patients to effectively participate in key decisions regarding their own health.
- Use educational materials and other strategies to reinforce information on TB disease, prevention and treatment to Chinese-speaking and other patients, community members, and others, as assigned.
- Participate in community prevention activities to increase community awareness and understanding of TB, its treatment and prevention initiatives, and reduce stigma associated with TB.
- Provide home visits for information, referral and monitoring to new immigrant arrivals with TB conditions identified overseas to promote timely evaluation, and acceptance and completion of treatment, as appropriate.
- Maintain all patient materials in a confidential manner at all times.
- Document all clinic, outreach, community, program and other patient-related activities in accordance with Division protocols.
- Attend all related meetings and trainings as assigned.
- An Associate’s degree or higher with a major in medical technology, medical assistant, nursing, nurse education or medicine may be substituted for the required experience.*
- Registration as a Certified Medical Assistant by the American Association of Medical assistants may be substituted for the required experience.
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