Title:Program Manager V, Operations Manager, MA Sexual Assault Nurse Examiner (SANE) Program – Bureau of Community Health & Prevention
Organization: The Massachusetts Department of Public Health
Brief Summary of Position:
Seeking a dynamic and experienced program operations management professional dedicated to improving the lives of Massachusetts residents and sexual assault patients.
The Massachusetts Department of Public Health (DPH) is seeking an experienced, energetic program operations manager to join the Senior Leadership Team for the MA Sexual Assault Nurse Examiner (SANE) Program, within the Bureau of Community Health and Prevention. In this role, the SANE Program Operations Manager provides leadership for the overall budget management and operational functions of a complex clinical service program whose staff works in 22 locations across Massachusetts (MA). Staff in those 22 locations are responsible for coordinating direct SANE services for patients served by the Adult/Adolescent SANE Program, Pediatric SANE Program and the National TeleNursingCenter (teleSANE).
The MA SANE Program continues to evolve and expand based on the recognition of the growing need for, and value of, SANE services. The SANE Program Operations Manager will play an integral role in the strategic planning to address such need. This may include collaboration with Senior SANE Leadership to develop grant applications that support the MA SANE mission and increase SANE access for all patients.
Duties and Responsibilities:
- Interfaces between the program needs (and values) and the operational units of DPH such as Administration and Finance (A&F), Procurement, Legal and IT Departments.
- Responsible for the program’s overall fiscal program planning and management, and ensuring compliance with all state and federal grant requirements.
- Works in concert with the SANE Program Director in this regard, and for long-term strategic budget forecasting, and annual spending plan development.
- Oversees the development and revision of operating systems to ensure program goals are met and systems are in alignment with A&F and IT processes and priorities, and meet data privacy and security standards.
- Works closely with both central and regional IT Departments to prioritize IT operations for the program, and ensure timely resolution of IT issues in remote office locations.
- Provides direct supervision for the Program Operations Coordinator and Office Support Specialist positions.
- Provides oversight to communications, logistics regarding training activities, contracting, invoicing and payments, and will ensure that such operations are aligned with DPH and EHS priorities, and adhere to DPH policies and procedures.
- Possesses not only the professional and managerial experience to lead the operations team, but also the interpersonal and communication skills needed to support all staff in providing mission-driven, high-quality and efficient SANE services.
Overarching Areas of Responsibility:
- The SANE Program Operations Manager is a member of the SANE Senior Leadership Team assisting with strategic visioning and systems development that is in line with available funding, and supports an ever-evolving, mission-driven program.
- Provides a link between the program goals and operational support required to reach these goals, while ensuring collaboration and effective communication between program staff and other Bureau of Community Health and Prevention (BCHAP) and DPH departments.
- Ability to translate financial concepts to communicate and effectively collaborate with program staff and other colleagues who do not necessarily have administrative or finance backgrounds.
- Fiscal Management
- Manages and monitors SANE Program fiscal accounts to best meet program objectives and deliverables.
- Provides budget and spending-related analyses to support strategic budget decision-making.
- Manages and monitors all state and federal grant awards (including sub-award recipients) in collaboration with the SANE Program Director and BCHAP A&F Director.
- Acts as a liaison between the SANE Program and A&F Director to ensure the implementation of effective processes related to budgeting, purchasing and accounting.
- Operations/Project Management
- Oversees the development of systems related to reimbursement for contracted SANEs, management and monitoring of SANE credentialing and certification, to ensure alignment with A&F, Purchase of Service (POS), IT and Legal processes, compliance with privacy and security standards.
- Oversees and coordinates IT needs for 22 remote SANE offices including interfacing with DPH IT unit as needed to ensure IT priorities are managed in a timely manner, and representing the SANE program at IT Intake Committee meetings as necessary.
- Works in collaboration with SANE Director, Associate Directors and SANE staff to develop systems for quality monitoring and collection of programmatic data that are in line with data privacy and security standards.
- Ensures that program projects meet established goals and timelines.
- Management and Supervision
- Supervises the Program Operations Coordinator regarding the development and implementation of program-wide systems with collaborative input from the SANE Program Director and Associate Directors.
- Provides supervision and staff support including performance appraisal with demonstrated commitment to diversity and inclusion.
Preferred Qualifications & Skills:
- Five years of full-time (or equivalent part-time) supervisory or management experience in fiscal management work; the major duties of which included at least two or more of the following functions: budgeting, accounting, auditing, management analysis, program evaluation, financial reporting or statistical reporting of program results.
- Capable of seeing the “big picture” and working within complex systems.
- Excellent communication and relationship building skills with an ability to prioritize, negotiate, and work with a variety of internal and external stakeholders.
- Ability to exercise sound judgment and exercise discretion in handling confidential information.
- Demonstrated experience in collaborating effectively with program and fiscal staff, “translating” between these realms to support communication and effective workflow.
- Proven ability in project management including meeting or exceeding project goals and timelines, and completing projects on or under budget.
- Experience developing and implementing systems.
- Enjoys acting as a bridge between a mission-driven program and administration/operations.
- Experience in managing all aspects of work associated with a project, including the details and organization of very complex projects.
- Ability to establish and maintain strong working relationships with supervisors, peers, co-workers, subordinates, state agencies, vendors and other various stakeholders.
- Knowledge of the principles and practices of budgeting, especially as it relates to human service programs.
- Demonstrated experience in grants management including principles and practices of accounting and federal grant rules and regulations.
- Approaches work with a social justice and racial equity lens.
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