Job Posting for Mass Department of Public Health: Human Services Coordinator (D) – Children and Youth with Special Health Care Needs, Bureau of Family Health & Nutrition

TitleHuman Services Coordinator (D) – Children and Youth with Special Health Care Needs, Bureau of Family Health & Nutrition

Organization: The Massachusetts Department of Public Health

Brief Summary of Position:

The Human Services Coordinator (D) provides high quality, family-centered service coordination for children and youth with special health care needs (CYSHCN) and their families. This position collaborates with BFHN and public and private agency programs to facilitate a broad range of services and benefits in order to optimize support to this high-risk population, ensuring those of varying cultural, linguistic, and economic backgrounds, are included in the provision of all services. The incumbent oversees the Community Support Line (CSL), supervises staff and the Hearing Aid Fund, and engages in outreach, training and additional administrative and/or program activities as assigned.


Duties and Responsibilities:

  • Provides comprehensive technical assistance, consultation and training to families and professionals regarding public resources and entitlements, including eligibility and regulations for children with special health needs.
  • Supervises Community Support Line (CSL) staff including oversight of the Hearing Aid Fund. Convenes CSL Team meetings on a regular basis.
  • Works in partnership with families and providers of children with special health care needs to identify service needs of clients.
  • Provides extensive outreach to community providers with emphasis on hospital social work teams, NICUs, schools and others to keep them abreast of changes in services provided by the Division in order to maximize services to CYSHN.
  • Facilitates client referrals as needed to educational, residential, financial, clinical and social service providers.
  • Refers families to DPH Care Coordination and other Division programs in accordance with eligibility guidelines.
  • Consults with state agencies, service providers, parents’ organizations, private vendors and clinical professionals to facilitate service delivery. Participates in multidisciplinary and/or multi-agency teams as requested.
  • Assists families in accessing funds (i.e., Catastrophic Illness in Children Relief Fund, Flexible Family Support, etc.) to cover medical and service costs related to children’s special health care needs. Keeps appropriate accounts in accordance with Division guidelines.
  • Works to increase the general fund of knowledge among clinicians, families, service providers, and the public at large as it concerns improved systems of care for CYSHCN and their families.
  • Assists families with applications and recertification for the Kaleigh Mulligan Program.
  • Participates in planning regarding disaster preparedness for special populations.
  • Keeps complete and accurate records, both paper and electronic, with careful attention to applicable policies on privacy and confidentiality. Assures data entry is updated regularly and oversees database management and modifications.
  • Routinely collects, compiles, examines, and reports data in order to facilitate evaluation and quality improvement in the program as well as the Department.
  • Promotes the values of “medical home” as defined by the American Academy of Pediatrics and the federal “Healthy People 2020” initiative.
  • Collects, maintains, organizes, and distributes printed, electronic, and multimedia resources on services for CYSHCN, and on specific disabilities.
  • Provides training to health and human service providers on legislation, policies, regulations, entitlements, services and resources for CYSHCN and their families. Attends training and staff development activities to keep abreast of such developments as they evolve.
  • Collaborates closely with Family Ties representatives and representatives of other parent organizations to maximize integration of parent input in the Division’s programs for CYSHCN.
  • Incumbent in this position, also specialize in Special Initiatives, focusing on building program capacity statewide in special areas of concern such as mental, behavioral, oral, nutritional, reproductive, and other areas of health as they pertain to CYSHCN and their families, as assigned. Specifically:
    • Develops expertise and collects information and referral resources in the assigned special area(s) of concern.
    • Identifies and establishes working relationships with appropriate professional, parent, and advocacy organizations.
    • Works with DPH and allied professional staff to promote current knowledge and best practices concerning the assigned special area(s) of concern throughout the Division.


  • Bilingual in Spanish, Portuguese or Arabic, and English preferred.
  • Experience in primary health care and community health social work  and providing psychosocial assessments.
  • Experience serving children and youth with special health needs and their families.
  • Ability to adapt to, and prioritize amidst fast paced and changing environment.
  • Experience in quality improvement activities.
  • Supervisory experience.

To Apply: 

To view full job posting or to apply please, click here.

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