Job Posting for CommunicateHealth: Usability Researcher

Title:Usability Researcher

Organization: CommunicateHealth

Brief Summary of Position:

CommunicateHealth is looking for a usability geek with a strong interest in health communication and designing for behavior change. You have knowledge of usability best practices and experience with a variety of usability research methods, and you stay abreast of developments in the field. You have conducted in-person and remote usability studies with diverse audiences. You are an experienced moderator who is passionate about the user-centered design process. You are able to evaluate a variety of products — from full websites to interactive tools to mobile apps. You excel at translating usability research findings into meaningful content strategy and product development recommendations. You enjoy working independently and collaboratively, have experience giving and receiving feedback, and have outstanding organizational skills and attention to detail. You are passionate about making health information easier to understand and use.

Duties and Responsibilities:

  • Support public health and health care organizations in developing easy-to-use digital products
  • Keep project teams and clients focused by advocating for users and their goals
  • Define product requirements and specifications and adjust as needed based on client feedback and user research findings and recommendations
  • Develop research protocols including screeners and moderator’s guides
  • Coordinate recruitment and testing logistics, particularly for remote and field-testing activities
  • Conduct usability research with consumers and professionals, including usability testing, card sorting, prototype testing, etc.
  • Stay current on UX and usability best practices
  • Perform heuristic reviews of digital products based on established usability best practices
  • Conduct website analytics analysis and make specific recommendations based on findings
  • Integrate user research findings into product development
  • Write clear, concise reports (from top-level summaries to detailed technical reports) for delivery to clients
  • Work with designers and writers on information architecture, user interaction, and content strategy recommendations


  • Degree in a related field such as human-computer interaction, information design, or other related social science
  • At least 3 to 5 years of relevant professional experience
  • Experience conducting usability research with diverse audiences, including moderating and creating recommendations
  • Demonstrated effectiveness in a usability researcher task lead role, with an ability to establish and document processes
  • Experience working with writers, graphic designers, and web developers
  • Experience drafting and finalizing client-facing reports and deliverables
  • Familiarity with best practices in usability and UX design
  • Ability to “think on your feet” and come up with creative and appropriate solutions
  • Ability to work well in teams with other highly-qualified professionals in a relaxed, culturally diverse environment


  • Masters degree in human-computer interaction, information design, or other closely-related social science
  • 5 or more years of directly relevant experience
  • Experience evaluating content and tools in the health care or public health sector
  • Familiarity with federal plain language guidelines and Section 508 compliance
  • Experience developing products for audiences with limited (health) literacy skills


To Apply: 

Please send cover letter and resume to by May 25, 2018.

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