Title: Compliance Officer III, Dental Investigator – Bureau of Health Professions Licensure
Organization: The Massachusetts Department of Public Health
Brief Summary of Position:
The Massachusetts Department of Public Health’s (DPH) Bureau of Health Professions Licensure (BHPL) is comprised of the ten Boards of Registration and Certification and the Drug Control Program and Prescription Monitoring Program. The BHPL is seeking a detailed oriented individual to investigate allegations against dentists, dental hygienists and dental assistants. The selected candidate will monitor, for compliance purposes, various activities, services and/or functions for regulated professions and professionals licensed by the Bureau of Health Professions Licensure.
The Dental Investigator reviews applications for dental permits and conducts on-site inspections of dental offices for the purpose of determining compliance with laws, rules and regulation and to determine eligibility for specific permit(s) for which a licensee has applied; reviews complaints, documents and pertinent information concerning alleged violations of laws, states, rules and regulations. The Investigator obtains evidence and establishes facts concerning complaints and cases of alleged noncompliance with laws, rules and regulations, and conducts investigations and confers with parties to complaints, The Investigator also conducts interviews, prepares reports, presents case findings to the board, testifies at hearings and performs related work as required. The Investigator will conduct unannounced and scheduled on-site inspection of dental offices to determine eligibility for facility, anesthesia or other required Board of Dentistry permits.
To be successful in this role, candidates should possess exceptional organizational skills, strong computer skills for data analysis, as well as strong communication and interpersonal skills. A valid Massachusetts drivers license and ready access to a reliable automobile for use when conducting on-site inspections is required.
Duties and Responsibilities:
- Reviews and verifies information on Dental Board applications, including but not limited to Facility Permit applications and Anesthesia Permit applications.
- Advises Permit applicants regarding compliance with established laws rules and regulations.
- Schedules and conducts on-site inspections of dental facilities to determine compliance with the Board’s statutes and regulations and/or to evaluate an applicant’s eligibility for a specific permit
- Documents non-compliance with Dental Board regulations and monitors licensee’s correction of the identified deficiencies.
- Responds to inquiries in order to provide information concerning agency policies and procedures, laws, statutes, rules and regulations governing agency activities.
- Completes Staff Assignment investigations by obtaining evidence and establishing facts concerning alleged non-compliance with laws, rules and regulations by interviewing individuals and conducting on-site visits in order to determine extent of non-compliance, validity of complaints and to prepare evidence or information for appropriate action.
- Verifies information obtained in order to establish accuracy and authenticity of facts.
- Writes investigation and inspection reports and prepares reports concerning assigned activities in order to provide requested information and make appropriate recommendations.
- Maintains records, attends meetings, and prepares correspondence.
- Experience as a licensed professional in the field of dental care, with a current valid Massachusetts license as a dental professional.
- Experience or familiarity with administrative law and procedure.
- Thorough knowledge and understanding of investigative and inspection procedures.
- Knowledge of the methods of general report writing.
- Ability to proficiently utilize MS Word, Excel, Outlook and other agency-specific database programs.
- Ability to write concisely, to express thoughts clearly and to develop ideas in logical sequence.
- Ability to gather information through questioning or observing individuals.
- Ability to accurately record information provided orally.
- Ability to use investigative techniques to obtain information.
- Ability to gather information by examining records and documents.
- Ability to assemble items of information in accordance with established procedures.
- Ability to maintain accurate records.
- Ability to prepare general reports.
- Strong written and oral communication skills, including methods of general report writing.
- Ability to gather information through interviewing individuals and by examining dental records and documents.
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