Job Posting for The Massachusetts Department of Public Health: Stroke Systems of Care Quality Improvement Specialist

Title: Stroke Systems of Care Quality Improvement Specialist

Organization: Massachusetts Department of Public Health

Brief Summary of Position:

Stroke is the 5th leading cause of death in Massachusetts, contributing to over 2,300 deaths annually. In the U.S., stroke kills more than 130,000 of the 795,000 individuals who experience a stroke each year. Stroke costs the nation approximately $38.6 billion each year, In MA, The Paul Coverdell Acute Stroke Program, funded by the U.S. Centers for Disease Control and Prevention, works to improve stroke care throughout the care continuum and track the incidence of stroke in each state. The Massachusetts Department of Public Health (MDPH) has been funded to participate in the Coverdell program since 2004 and has implemented the program in partnership with the American Heart Association/American Stroke Association as a quality improvement (QI) collaborative.

MA is currently working to create Stroke Systems of Care to improve stroke care across the continuum. The program supports 5 Pilot partnerships that include EMS agencies, skilled nursing facilities, rehab hospitals, primary care providers, and home care providers working collaboratively on quality of care, transitions of care and communication among organizations. MA also supports EMS agencies, hospitals, and skilled nursing facilities not currently participating in one of the 5 Pilot projects.

The QI Specialist is an essential member of the Coverdell team.  S/he will work closely with the other members of the Coverdell team to ensure coordination and collaboration between all components of the initiatives and partners.

The QI Specialist will provide technical assistance to EMS agencies, acute hospitals, and skilled nursing facilities, participating in the Coverdell Collaborative to improve the quality of care and increase the institutionalization and monitoring of aggregated/standardized quality measurement at the provider level. This will be done through site visits, one-on-one support and learning collaborative meetings. All interventions and strategies will ensure health equity/health disparities are being addressed. The Quality Improvement Specialist will also work closely with the other members of the Coverdell team to ensure coordination and collaboration between all components of the initiatives and partners.


The ideal candidate should have experience in or working knowledge of healthcare delivery systems and knowledge of the stroke care continuum. S/he should also have extensive quality improvement experience and familiarity with using data reports to measure and guide quality improvement efforts. S/he should have experience planning and implementing programs and in guiding providers in forming collaborative systems within practice areas.

  • Graduate degree in public health, community health, nursing, or related health field, preferred.
  • Experience interpreting state regulations in health care facilities to ensure quality patient care. Knowledge of Massachusetts PSS regulations preferred.
  • Experience in or working knowledge of healthcare delivery systems and knowledge of the stroke care continuum.
  • Direct experience in developing or leading quality improvement teams that include the monitoring of health outcome data for program improvement and decision-making.
  • Experience in the development and implementation of policy, systems and change concepts. Extensive experience planning and implementing programs in the health care setting.
  • Experience guiding providers in forming collaborative systems within practice areas.
  • A working knowledge of public health approaches to controlling and preventing chronic diseases in both healthcare and community – based settings.
  • Experience facilitating change and driving large, diverse groups to consensus.
  • Knowledge and experience working with EMS, hospital, SNF, and/or primary care providers preferred.
  • Ability to translate quantitative data into meaningful, actionable recommendations.
  • Experience developing partnerships, teams and coordinated activities.
  • Experience and comfort level presenting to large groups.
  • Experience and significant competence working with vulnerable and diverse populations.
  • Experience in planning and evaluating community/public health programs and implementing population-level health promotion interventions.
  • Ability to work closely with evaluation staff to understand data needs.
  • Knowledge of the Affordable Care Act, Chapter 224, and other major health policies that shape the healthcare system in Massachusetts
  • Understanding of the complex interactions between health and the social determinants of health to maintain or improve health.

Duties and Responsibilities:

  • Technical Assistance
    • Uses QI models and methodology to support organizational change.
    • Guide participants in the development of Plan, Do, Study, Act (PDSA) cycles; assist EMS agencies, hospitals, and skilled nursing facilities in developing strategies for improvement, and identifying best practices from high performing sites.
    • Provide data collection training and program orientation to newly hired stroke coordinators and data abstractors.
    • Engage EMS partners in Collaborative activities.
    • Conduct gap analyses to identify opportunities for improvement.
    • Monitor health outcome data to support quality improvement strategies for clinical decision-making.
    • Interpret data and provide feedback to assist organizations to identify process and outcome improvement opportunities.
    • Provide QI coaching to EMS agencies, hospitals, and skilled nursing facilities via site visits, one-to-one calls, email, conference calls and meetings.
    • Assist EMS agencies, hospitals, and skilled nursing facilities in developing improvement plans


    • Assists in building mechanisms for sharing best practices among funded sites and domains
    • Maintains regular communication with the Coverdell team, evaluators, contractors and other subject matters experts at the Department of Public Health
    • Maintains contact with assigned facilities/systems/providers to assess barriers, needs and progress towards implementation of strategies and achieving quality improvement goals.

    Evaluation and Assessment

    • Works with the Evaluation Team to create process and outcome measures that will provide measures for the quality improvement processes.
    • Evaluate effectiveness of Collaborative QI activities

    Team Support and Collaboration

    • Works with Coverdell team and provides input for all quality improvement activities
    • Participates in national, regional and state meetings as requested
    • Participates in program planning, and report writing


$58,001.06 – $84,509.10 Yearly

If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Engie Mota – 617-348-8471

As an employee of the Commonwealth of Massachusetts you are offered a great career opportunity influencing a wide-spectrum of services to the diverse populations we serve – but it’s more than a paycheck. The State’s total compensation package features an outstanding set of employee benefits which you should consider towards your overall compensation, including:

  • 75% state paid medical insurance premium
  • Reasonable Dental and Vision Plans
  • Flexible Spending Account and Dependent Care Assistance programs
  • Low cost basic and optional life insurance
  • Retirement Savings: State Employees’ Pension and a Deferred Compensation 457(b) plan
  • 11 paid holidays per year and competitive Sick, Vacation and Personal Time
  • Tuition Remission for employee and spouse at state colleges and universities
  • Short-Term Disability and Extended Illness program participation options
  • Incentive-based Wellness Programs
  • Professional Development and Continuing Education opportunities
  • Qualified Employer for Public Service Student Loan Forgiveness Program

To Apply:

Please apply online here.