Job Posting for The Massachusetts Department of Public Health: Resource Nurse

Title: Resource Nurse

Organization: Massachusetts Department of Public Health

Brief Summary of Position:

The Massachusetts Department of Public Health, Bureau of Health Care Safety and Quality is seeking qualified registered nurses who are dedicated to public health and have a broad range of experiences working in a variety healthcare settings, particularly acute care facilities. This position plays a vital role in ensuring the safety and quality improvement of facilities. The Resource Nurse provides support and clinical consultation to the Complaint Unit Manager and the complaint unit team to assist with triage, investigation and report writing for reported facility incidents and consumer complaints. The Resource Nurse conducts secondary reviews of unresolved consumer complaints and assists with the quality assurance and performance improvement activities related to complaint unit functions. The office location for this position is 99 Chauncy Street, Boston. However the selected candidate will be required travel statewide on an as-needed basis.


  • Experience working in a variety of health care settings, including acute care facilities.
  • Experience reviewing and analyzing incidents, complaints, and/or grievances.
  • Experience conducting investigations at an organizational, local, state, or federal level.
  • Experience interacting with consumers to resolve concerns and grievances.
  • Experience with quality assurance work processes and active participation in quality improvement projects.
  • Knowledge of federal conditions of participation related to long-term care and acute care providers.
  • Strong public speaking skills and the ability to articulate work at public meetings.
  • Ability to communicate in a thoughtful, tactful, organized manner regarding sensitive information.
  • Knowledge of the principles and practices of nursing including terminology.
  • Knowledge of the principles and practices of public health/community health nursing including terminology.
  • Knowledge of the standard nursing methods and techniques followed in the administration of medication, injections and preparations, and the application of medical and/or surgical dressings.
  • Knowledge of the methods and techniques used to disseminate information.
  • Knowledge of the types and characteristics of drugs used in providing nursing care.
  • Knowledge of the types and uses of diagnostic and laboratory equipment used in nursing practice.
  • Knowledge of the problems in providing public health nursing services to special client groups such as the mentally, physically and/or emotionally handicapped.
  • Knowledge of the methods used in the preparation of charts, graphs and tables.
  • Knowledge of the principles and techniques of program planning, development and evaluation as they pertain to public health nursing programs.
  • Knowledge of the principles and practices of public health care administration.
  • Knowledge of the types and application of emergency medical procedures such as cardiopulmonary resuscitation (CPR) and tourniquets.
  • Knowledge of human anatomy and physiology as applied to nursing.
  • Ability to analyze and determine the applicability of public health nursing data, to draw conclusions and to make appropriate recommendations.


  • Current and valid registration as a professional nurse under the Massachusetts
  • Board of Registration in Nursing.
  • Possession of a current and valid Class D Massachusetts Motor Vehicle Operator’s License.

Duties and Responsibilities:

Triage & Support
-Assists with triage of facility reported incidents and consumer complaints.
Provide clinical consultation to complaint and intake unit staff.
-Communicates effectively with staff to develop a strong team approach to meet the goals of the Complaint Unit for incident and complaint investigations.
-Conducts secondary reviews of unresolved consumer complaints.
Assists with reviews investigation reports and statements of deficiencies prior to their release.
-Conducts complaint investigations and surveys at licensed and certified facilities.
Quality Improvement
Assists in Quality Assurance and Performance Improvement through the collections and analysis of data and the development and implementation of improvement activities.


$75,666.24 – $123,183.06 Yearly

If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Engie Mota – 617-348-8471

As an employee of the Commonwealth of Massachusetts you are offered a great career opportunity influencing a wide-spectrum of services to the diverse populations we serve – but it’s more than a paycheck. The State’s total compensation package features an outstanding set of employee benefits which you should consider towards your overall compensation, including:

  • 75% state paid medical insurance premium
  • Reasonable Dental and Vision Plans
  • Flexible Spending Account and Dependent Care Assistance programs
  • Low cost basic and optional life insurance
  • Retirement Savings: State Employees’ Pension and a Deferred Compensation 457(b) plan
  • 11 paid holidays per year and competitive Sick, Vacation and Personal Time
  • Tuition Remission for employee and spouse at state colleges and universities
  • Short-Term Disability and Extended Illness program participation options
  • Incentive-based Wellness Programs
  • Professional Development and Continuing Education opportunities
  • Qualified Employer for Public Service Student Loan Forgiveness Program

To Apply:

Please apply online here.

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