Job Posting for The Massachusetts Department of Public Health: Mobile Integrated Health – Compliance Surveyor

Title: Mobile Integrated Health – Compliance Surveyor 

Organization: Massachusetts Department of Public Health

Brief Summary of Position:

The Massachusetts Department of Public Health (DPH) and Bureau of Health Care Safety and Quality is seeking a dynamic individual dedicated to public health and quality of life to serve as the Compliance Officer for the Department’s Mobile Integrated Health (MIH) Program. The MIH Compliance Officer oversees and ensures that approved MIH programs are compliant with statutes, regulations, and guidelines. S/he coordinates and manages compliance cases as they relate to approved MIH programs. MIH is a sophisticated and integrated health care delivery model intended to link existing health care providers with mobile health infrastructure to improve the health of a specified population within a community. These collaborations are intended to deliver services to a range of patients in out-of-hospital environments, by providing patient-centered, multidisciplinary team-based care in coordination with health care facilities and other health care providers.


  • Expertise in EMS, paramedicine, and healthcare delivery and administration.
  • Knowledge of the healthcare industry within the Commonwealth.
  • Knowledge of MIH statute, regulations, and guidelines.
  • Master’s degree in health care administration, public health or other related field.
  • Experience with stakeholder communications and customer service.
  • Experience with performing compliance investigations.
  • Ability to analyze and determine applicability of heath care data to draw conclusions and make appropriate recommendations.
  • Ability to establish rapport, deal tactfully, and maintain harmonious working relationships.
  • Ability to plan and conduct training or instruction.
  • Ability to communicate effectively in oral and written expression.
  • Ability to give oral instructions in a precise, understandable manner.
  • Ability to prepare general and statistical reports.

Applicants must have at least (A) four years of full-time, or equivalent part-time, professional experience in the fields of health care or medical care in a recognized clinic, hospital or medical facility, and (B) of which at least two years must have been in an administrative, managerial or supervisory capacity, or (C) any equivalent combination of the required experience and he substitutions below.


I. A Bachelor’s degree with a major in health care administration, hospital administration or public health may be substituted for a maximum of two years of the required (A) experience.*

II. A Graduate degree with a major in health care administration, hospital administration or public health may be substituted for a maximum of two years of the required (A)experience and one year of ‘he required (B) experience.*

*Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

NOTE: Educational substitutions will only be permitted for a maximum of three years of the required experience. Substitutions will be permitted for a maximum of one year of the required (B) experience.

SPECIAL REQUIREMENTS: Based on assignment, possession of a current and valid Massachusetts Motor Vehicle Operator’s license may be required.

Duties and Responsibilities:

  • Triage, track and respond to complaints and serious incidents.
  • Develop and refine workflows surrounding triage and prioritization of incoming complaints.
  • Communicate and coordinate with complainants, programs, and licensure boards and offices.
  • Conduct and document complaint investigations and site visit surveys for MIH programs.
  • Discern program compliance with standards and regulatory criteria for approval.
  • Develop standards, workflows, and documentation methods for investigations and site visit surveys to ensure consistency and quality in DPH operation and MIH /
  • Community EMS programs.
  • Educate, advise, and liaise with programs and health care entities to improve programs and ensure patient safety, quality, and compliance is not compromised.


$60,096.14 – $87,045.14 Yearly

If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Engie Mota – 617-348-8471

As an employee of the Commonwealth of Massachusetts you are offered a great career opportunity influencing a wide-spectrum of services to the diverse populations we serve – but it’s more than a paycheck. The State’s total compensation package features an outstanding set of employee benefits which you should consider towards your overall compensation, including:

  • 75% state paid medical insurance premium
  • Reasonable Dental and Vision Plans
  • Flexible Spending Account and Dependent Care Assistance programs
  • Low cost basic and optional life insurance
  • Retirement Savings: State Employees’ Pension and a Deferred Compensation 457(b) plan
  • 11 paid holidays per year and competitive Sick, Vacation and Personal Time
  • Tuition Remission for employee and spouse at state colleges and universities
  • Short-Term Disability and Extended Illness program participation options
  • Incentive-based Wellness Programs
  • Professional Development and Continuing Education opportunities
  • Qualified Employer for Public Service Student Loan Forgiveness Program

To Apply:

Please apply online here.

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