Title: Investigator & Probation Compliance Officer
Organization: Massachusetts Department of Public Health
Brief Summary of Position:
The Massachusetts Department of Public Health’s (DPH) Bureau of Health Professions Licensure is comprised of the ten Boards of Registration and Certification, and the Drug Control Program and Prescription Monitoring Program. The Investigator & Probation Compliance Officer supports both Multi-Boards and the Probation department in carrying out the Board’s statutory mandates by implementing and enforcing board laws and regulations, as well as board directives, orders, and policies and procedures. This position is responsible for conducting accurate and thorough investigations of behalf of Multi-Boards in addition to comprehensive and timely monitoring of probation cases. To be successful in this role, candidates should possess a natural instinct for fact finding, exceptional organizational skills, strong computer skills for the generation of reports and data analysis, as well as strong written and oral communication and interpersonal skills.
- Knowledge of the principles, practices, and techniques of conducting investigations.
- Ability to understand, explain, and apply the laws, rules, regulations, policies, procedures, specifications, standards, and guidelines governing assigned unit activities.
- Thorough knowledge and understanding of investigative procedures.
- Ability to use investigative techniques to obtain and gather information through questioning or observing individuals.
- Ability to read and interpret legal documents such as court decisions, briefs, opinions, contracts, etc.
- Ability to interpret information contained in documents such as medical records and drug lab screens.
- Experience or familiarity with administrative law and procedure.
- Experience in the areas of patient safety and process improvement.
- Ability to proficiently utilize MS Word, Excel, Outlook, and become proficient in other agency-specific database programs.
- Ability to write concisely, to express thoughts clearly, and to develop ideas in logical sequence.
- Ability to maintain accurate records.
- Ability to analyze and determine the applicability of data, to draw conclusions, and to make appropriate recommendations.
- Ability to exercise discretion and sound judgment in handling confidential information.
- Ability to establish rapport with persons from different ethnic, cultural, and/or economic backgrounds.
- Ability to give and follow oral and written instruction in a precise, understandable manner.
- Ability to communicate effectively in oral expression.
- Ability to adapt to varied work situations, and to work both independently and in a team setting.
- Ability to employ emotional intelligence to work across diverse and complex populations to bring about resolutions.
Minimum Entrance Requirements: Applicants must have at least (A) four years of full-time, or equivalent part-time, experience in investigatory, law enforcement or regulatory administration work, or (B) and equivalent combination of the required experience and the substitutions below.
A Bachelor’s or higher degree may be substituted for a maximum of the two years of the required experience.*
*Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.
Duties and Responsibilities:
- Oversees and coordinates probation agreements entered into by the licensee and the licensee’s respective professional board(s).
- Monitors probation agreements and is responsible for various related activities, services and/or functions through procurement of specific documentation, interviews, and/or conferences to ensure compliance with governing laws, rules, regulations, program goals, etc., and to provide feedback to the boards concerning probation agreements.
- Primary program area is Nursing, but this role may also assist with monitoring all the Department of Public Health/Bureau of Health Professions Licensure Boards.
- Investigates allegations of misconduct by licensees through obtaining relevant documentation, reports, statements, medical records, etc.
- Conducts interviews with complainant, licensee, and other witnesses in timely manner; prepares interview reports and documents all activity in relation to the investigation.
- Presents findings to the Multi-Boards by submitting a detailed written report of the investigation and provides verbal presentations at meetings.
- May occasionally travel throughout the state and testify at hearings as necessary.
- Regularly meets with board staff to exchange information and to discuss the monitoring process.
- Compiles statistics and integrates this information by placing it into specific databases.
- Regularly monitors the accuracy, completeness, and timeliness of case processing for Multi-Boards and Probation.
- Contacts and maintains liaison with assigned agency personnel and various private, local, state, and federal agencies and others to obtain information and encourage compliance with the provisions of probation.
- Responds to inquiries to provide information concerning agency policies and procedures governing probation agreements and Multi-Board investigative process.
- Determines procedures for collecting information regarding non-compliance with probation agreements and prepares information for appropriate action.
- Verifies information obtained in order to establish accuracy and authenticity of facts.
- Prepares reports of assigned activities in order to provide information and make appropriate recommendations.
- Performs related duties such as maintaining records, attending meetings, and preparing correspondence.
$57,410.08 – $82,755.66 Yearly
If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Engie Mota – 617-348-8471
As an employee of the Commonwealth of Massachusetts you are offered a great career opportunity influencing a wide-spectrum of services to the diverse populations we serve – but it’s more than a paycheck. The State’s total compensation package features an outstanding set of employee benefits which you should consider towards your overall compensation, including:
- 75% state paid medical insurance premium
- Reasonable Dental and Vision Plans
- Flexible Spending Account and Dependent Care Assistance programs
- Low cost basic and optional life insurance
- Retirement Savings: State Employees’ Pension and a Deferred Compensation 457(b) plan
- 11 paid holidays per year and competitive Sick, Vacation and Personal Time
- Tuition Remission for employee and spouse at state colleges and universities
- Short-Term Disability and Extended Illness program participation options
- Incentive-based Wellness Programs
- Professional Development and Continuing Education opportunities
- Qualified Employer for Public Service Student Loan Forgiveness Program
Please apply online here.