Title: Client Advocate
Organization: AIDS Action Committee
Brief Summary of Position:
AIDS Action Committee of Massachusetts is seeking a full-time Client Advocate to provide medical case management services for people living with HIV/AIDS. AIDS Action Committee of Massachusetts is a leader in the fight against HIV/AIDS, advocating at the city, state, and federal levels for fair and effective AIDS policies, conducting cutting edge HIV prevention programs, and providing health and wellness services to people already living with HIV. Our work – in conjunction with partners around the state – has given Massachusetts one of the best track records in tackling this epidemic. Founded in 1983, AIDS Action is New England’s largest AIDS service organization.
- Provide acuity based medical case management and housing search services for up to 50 clients.
- Conduct assessments and reassessments and develop client centered service plans based on assessed needs and discharge clients as applicable.
- Provide clients with easily accessible and low-threshold services that operate within the harm reduction framework and assist clients in overcoming other barriers to service delivery and health care access. This includes assisting clients with accessing support services on a walk-in, triage, and as-needed basis.
- Work as part of an integrated team of mental health clinicians, peer support advocates and other relevant staff, as needed, to assist clients in accessing services offered by all AAC programs.
- Facilitate access to resources that will assist clients in optimizing health outcome and moving towards self-sufficiency, including medical, housing, financial, mental health, substance use, sexual health, legal, vocational and educational services.
- Develop a wide-ranging resource network for the people living with HIV in the Greater Boston area.
- Provide coordination, linkage and follow-up with existing service programs to maximize access to services, especially for those that are experiencing homelessness substance users, recent immigrants and/or people of color.
- Maintain up-to-date client records including assessments, individual service plans, progress notes, clinical indicators, all other required paperwork, and electronic submission of client data in AAC’s electronic database, ETO.
- Facilitate case coordination including communicating with other providers to improve access to HIV care and treatment, reduce duplication of services and maintain communication with relevant providers and family members, as needed and with client consent.
- Provide assistance to clients during all phases of subsidized housing application process, including completing housing applications, accompanying clients to housing related appointments and appeals and following up on the status of submitted client applications.
- Assist clients with all aspects of eviction prevention and accompany clients to court and appeal hearings, as needed.
- Participate in and facilitate housing search and skill building groups.
- Attend and participate in scheduled program, department, agency and collaborator meetings, supervision, and trainings.
- Perform other duties as required.
- Bilingual in Haitian Creole or Spanish preferred.
- BA or equivalent two years human services and/or case management experience.
- Experience with HIV services; understanding of HIV care, treatment and prevention.
- Medical and systems navigation experience strongly preferred.
- Strong computer skills and proficient in the use of Microsoft Word and Outlook, as well as electronic databases required.
- Experience and comfort in issues related to substance use, harm reduction, homelessness, mental health, and/or bilingual/bicultural and GLBT communities.
- Ability to work independently and as part of a team.
- Strong administrative and organizational skills.
- Experience advocating for clients with government assistance agencies, housing authorities, private landlords or realtors preferred.
Visit the job posting on AAC’s website here.