Job Posting for DPH :eLicensing Operations Coordinator

Title: eLicensing Operations Coordinator 

Organization: Massachusetts Department of Public Health

Brief Summary of Position:

The mission of the Massachusetts Department of Public Health (DPH) is to prevent illness, injury, and premature death, to assure access to high quality public health and health care services, and to promote wellness and health equity for all people in the Commonwealth. DPH is looking for a eLicensing Operations Coordinator who will assist the Assistant Licensure Applications Manager to support the Bureau of Health Professions Licensure’s eLicensing activities, systems, and operations for the twelve licensing boards of registration that the Bureau oversees.

Responsibilities:

  • On a daily basis, verifies that all web sites, internal and external, are up and functioning. Notifies the appropriate HHS personnel of any problems and symptoms.
  • Manages eGov and Verification external facing web site helpline, responding to the needs of licensees and the general public to answer questions, resolve problems, and forward calls to appropriate board personnel when necessary.
  • Keeps track of phone calls and batch jobs, reviews and analyzes data, including operation procedures, in order to devise efficient methods of accomplishing work, to recommend organizational changes and/or to integrate functions thereby providing more effective and efficient agency operations.
  • Interfaces with appropriate IT personnel to resolve issues with the eLicensing suite of products which includes Mylicense Office, eGov, and Verification web sites.
  • Confers with agency staff to identify problems and needs in the provision of system reviews, and board requirements, and licensee needs; and recommends changes in agency operations in response to changes in program objectives, regulations, procedures or policies.

 Qualifications:

Applicants must have at least (A) three years of full-time, or equivalent part-time, professional experience in work simplification, management analysis, program analysis, methods analysis, economic analysis, fiscal analysis, financial analysis, budget analysis or in program administration or program management or (B) any equivalent combination of the required experience and the substitutions below.

Substitutions:

I. A Bachelor’s degree with a major in business administration, business management, public administration, industrial engineering or industrial management may be substituted for a maximum of two years of the required experience.*

II. A Graduate degree with a major in business administration, business management, public administration, industrial engineering or industrial management may be substituted for the required experience.*

III. A Bachelor’s degree or higher degree with a major other than in business administration, business management, public administration, industrial engineering or industrial management may be substituted for a maximum of one year of the required experience.*

For more information and to apply, click here.