Job Posting Mass DTA: HIP Retailer – Client Coordinator

Title: HIP Retailer – Client Coordinator

Organization: Massachusetts Department of Transitional Assistance

Brief Summary of Position:

The Department of Transitional Assistance (DTA) is the state agency responsible for administering public assistance programs to low-income residents of the Commonwealth. The mission of the Department is to assist low-income individuals and families to meet their basic needs, increase their incomes and improve their quality of life. DTA is seeking qualified applicants for the position of Healthy Incentives Program (HIP) Retailer & Client Coordinator. The ideal candidate will manage the development of relationships with SNAP retailers (i.e., farmers’ markets, farm stands, mobile markets and Community Supported Agriculture; CSA programs) statewide, engaging the participation in the Supplemental Nutrition Assistance Program (SNAP) Healthy Incentives Program (HIP), under the recently awarded USDA Food Insecurity Nutrition Incentive (FINI) grant program.


  • Provide ongoing coordination and support of the Healthy Incentive Program (HIP) statewide implementation activities at retailers, regional and community partners, DTA and DPH local offices.
  • Monitor and track retailer participation in HIP.
  • Assist in the coordination of the SNAP CSA Pilot activities, including the recruitment and onboarding of retailer partners, and the enrollment and processing of client applications and payment files.
  • Assist in the development of HIP stakeholder training curricula and materials (retailers, clients, community partners) taking into account adult learning styles and the diversity of stakeholders.
  • Coordinate and facilitate focus groups of SNAP clients and community partner working groups to gather and incorporate feedback on training curricula, engagement strategies and program materials.
  • Manage HIP social media marketing and nutrition education campaign and day-to-day activities.
  • Compile and organize HIP information/data/material to support and ensure timely preparation of USDA NIFA and FNS reports.
  • Coordinate annual farmers’ market statewide promotional tours to raise awareness about the HIP benefit.
  • Assist in the management and coordination of the HIP retailer call-line.
  • Manage all inquiries from SNAP clients, retailers, stakeholders, and/or TAO staff to resolve any HIP project issues and/or concerns.
  • Support HIP-related planning, implementation and evaluation activities and meetings.
  • Perform site visits to HIP statewide participating retailers throughout the grant period.
  • Plan, schedule, market, manage and facilitate HIP-related trainings for HIP participants, retailers (EBT system change rollout), DTA staff, and community partners.
  • Provide on-going technical assistance to HIP Retailers and Regional Coalition partners to support HIP implementation activities.
  • Provide technical assistance and linkages between stakeholders and DTA staff.
  • Track attendance and outcomes of trainings. Prepare and submit required training reports.
  • Perform related administrative duties such as writing reports, registering and scheduling utilization of training facilities and equipment, follow-up, and performing clerical duties as required.
  • Attend meetings and trainings as appropriate.
  • Participate in other assignments and activities, as delegated by the HIP Project Director.


  • Demonstrated skill and ability to work with diverse groups of clients, retailers, stakeholders, and human service program providers.
  • Demonstrated experience in working with the agricultural sector, specifically direct marketing farmers, and farmers’ markets.
  • A valid Massachusetts state driver’s license and be able to travel statewide as assigned, and access to a reliable vehicle. 
  • Ability to travel up to 75% of the time statewide.
  • Demonstrated experience monitoring program services and provider performance.
  • Demonstrated ability to complete necessary tasks, including the ability to maintain accurate records.
  • Knowledge of DTA’s programs such as SNAP and cash assistance programs, or general nutrition education and incentives programs, is a plus.
  • Understanding of the Supplemental Nutrition Assistance Program (SNAP) regulations.
  • Familiarity with other federal nutrition programs and administering agencies.
  • Ability to coordinate the efforts of others in accomplishing assigned work objectives.
  • Proficient skill in general report writing and the use and preparation of charts, graphs and tables.
  • Proficient in social media skills.
  • Knowledge of the principles, practices and techniques of supervision.
  • Ability to facilitate meetings and reach consensus with diverse stakeholders.
  • Ability to create and sustain relationships with diverse stakeholders.
  • Ability to understand, explain and apply the laws, rules, regulations, policies, procedures, specifications, standards and guidelines governing assigned activities.
  • Ability to analyze and determine the applicability of data, to draw conclusions and make appropriate recommendations.
  • Ability to gather information by examining records and documents and by questioning individuals.
  • Ability to assemble items of information in accordance with established procedures.
  • Ability to determine proper format and procedure for assembling items of information.
  • Ability to maintain accurate records.
  • Ability to write concisely, to express thoughts clearly and to develop ideas in logical sequence.
  • Ability to follow written and oral instructions. 

To Apply: To learn more and apply, click here

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