Organization: Health Resources in Action, Inc.
Brief Summary of Position:
Health Resources in Action, Inc. is searching for a part-time, Master’s level Clinician for the Massachusetts Substance Abuse Information & Referral Helpline (Helpline). This is an exciting opportunity to share addiction expertise while gaining a deeper understanding of substance abuse and related systems in Massachusetts, through client interaction, staff supervision, and program administration. This is a part-time position for up to 21 hours per week; some evening availability is preferred.
The Clinician will be a part of a three-person clinically-focused team and is responsible for assisting our Screening & Information Specialists (SIS), who take calls and respond to chat inquiries, assess needs, and identify and provide appropriate substance abuse information and referrals. The Clinician will assist SIS in handling complex, difficult, or emergency calls to the Helpline. The Clinician is also responsible for taking incoming Helpline calls or chat inquiries, and conducting follow-up with Helpline users as needed. Each Clinician will supervise two to five SIS, including providing monthly supervision sessions, approving time sheets for payroll, serving as on-call supervisor as assigned for emergencies, and creating weekly work schedules with consideration for staff availability. The Clinician will also serve as the shift supervisor for all SIS while he/she is working. Duties include monitoring SIS calls, consulting with SIS and intervening during difficult calls, and leading monthly case reviews for SIS. The Clinician will also provide on-going training to SIS through periodic in-service trainings on relevant topics. The Clinician will meet with the Helpline’s external Clinical Advisor quarterly for case reviews and/or in-service trainings. This is an exempt, part-time position.
- Advises SIS on appropriate referral/treatment options
- Follows-up with selected Helpline users, with consent, to ensure referral success
- Participates in on-call rotation for overnight and weekend coverage, as needed
- Answers and responds to Helpline inquiries via phone and chat, and provides information and referral services
- Supervises assigned SIS staff, and acts as shift supervisor for SIS while on duty
- Approves staff timesheets and schedules.
- Monitors SIS calls and Helpline call center metrics.
- Consults with SIS and intervene on complex or difficult calls/cases
- Provides in-service training for SIS on a range of topics, such as: the disease of addiction, managing crises, addiction treatment options, and dual diagnosis concerns, among others
- Performs monthly case reviews with SIS.
- Contributes to SIS yearly performance evaluations with the Helpline Project Manager.
- Master’s degree in social work, clinical or counseling psychology, psychiatric nursing, or other mental health field. Any professional licenses or certifications must be current and maintained
- Minimum five years of clinical or case management experience.
- Demonstrated experience and ability to supervise staff
- Exhibits competency in:
o Assessment and evaluation of patients with mental health or substance abuse issues
o Crisis intervention and management
o Addictions treatment
- Certified Information & Referral Specialist (through AIRS) preferred or willingness to obtain within one year of hire
- Ability to work in a fast paced, high stress environment
- Customer/client focused with strong computer skills and excellent interpersonal skills
- Openness to information that may be different from personal views
- Willingness to work with callers who may be ambivalent, resistant, impaired, or have psychological disorders
- Openness to a variety of treatment services based on individuals’ needs
- Respectful of cultural differences, and values diversity of thought, backgrounds, and perspectives
- High ethical standard and a willingness to comply with professional expectations.
- Ability to communicate clearly and effectively
- Previous experience with or willingness to learn to use computer for data recording and database searching
- Demonstrated history of dependability.
- Demonstrated pleasant telephone voice and helpful manner
- Two years of sobriety requested for people in recovery
- Telephone service delivery experience preferred.
To Apply: To see more information and to apply, submit resume, cover letter, and salary requirement here.