Job Posting for MA DPH: Quality Improvement Specialist

Title: Quality Improvement Specialist

Organization: Massachusetts Department of Public Health

Brief Summary of Position:

The Quality Improvement Specialist is an essential member of the Clinical Preventative Services team within the Division of Prevention and Wellness. The Specialist will work with health systems to improve the quality of health care delivery to populations with highest hypertension and pre-diabetes disparities. The Specialist will provide technical assistance for partner clinical sites to implement QI change that will directly impact hypertension and diabetes measurement, monitoring and management of disease (S)he will provide TA to increase the institutionalization and monitoring of aggregated/standardized quality measurement at the provider level. S/he will be responsible for providing coaching to improve the practices’ ability to develop/implement evidence-based interventions, including behavioral changes as well as policy, systems and environmental change strategies, to prevent and reduce chronic diseases and associated risk factors.  This will be done through site visits, one-on-one support and learning collaborative meetings.  All interventions and strategies will ensure health equity/health disparities are being addressed.

The Quality Improvement Specialist must also work closely with the other members of the Clinical Preventative Service team and staff across the Division of Prevention and Wellness to ensure coordination and collaboration between all components of the initiatives and partners.

Duties and Responsibilities

~Technical Assistance

Provides coaching, technical assistance, support and QI techniques to chosen selected communities to:

    • Provides technical assistance to sites on QI techniques including: coaching QI staff on developing and testing Plan, Do, Study, Act (PDSA) cycles, assisting under-performing sites in development of strategies for improvement and identifying best practices from high performing sites
    • Identifies existing toolkits for each intervention to guide clinical and community teams to achieve process and outcome measures.
    • Uses quality improvement models and methodology to support organizational change.
    • Conduct gap analyses to determine type and needs for change.
    • Monitor health outcome data to support quality improvement strategies for clinical decision-making.


    • Assists in building mechanisms for sharing best practices among funded sites and domains.
    • Maintains regular communication with the Clinical Preventative Services team, evaluators, contractors and other subject matters experts at the Department of Public Health.
    • Maintains contact with sites at least monthly to assess barriers, needs and progress towards implementation of strategies and achieving quality improvement goals.

~Evaluation and Assessment

  • Works with the Evaluation Team to create process and outcome measures that will provide measures for the  quality improvement processes.

~Team Support and Collaboration

    • Works with  Clinical Preventative Service team and provides input for all quality improvement activities Participates in national, regional and state meetings as requested
    • Participates in program planning, and report writing Other duties as assigned.

Qualifications required at hire

  • Knowledge of principles and practices of management science including problem solving and decision making.
  • Knowledge of the principles and practices of organization behavior including organizational structure.
  • Ability to analyze and determine the applicability of data to draw conclusions and make appropriate recommendations.
  • Ability to work independently.
  • Ability to gather information through questioning individuals and by examining records and documents.
  • Ability to determine the proper format and procedure for assembling items of information.
  • Ability to maintain accurate records.
  • Ability to prepare general reports.
  • Ability to write concisely, to express thoughts clearly and to develop ideas in logical sequence.
  • Ability to follow written and oral instructions.
  • Ability to give written and oral instructions in a precise, understandable manner.
  • Ability to communicate effectively in oral expression.
  • Ability to accomplish work objectives where few precedents or guidelines are available.
  • Ability to adjust to changing or varying work situations to meet emergency or changing program requirements.
  • Ability to motivate others.
  • Ability to lead a group of workers.
  • Ability to establish rapport with others.
  • Ability to exercise sound judgment.
  • Ability to exercise discretion in handling confidential information.


This requisition will remain open until filled; however, first consideration will be given to those applicants that apply within the first 14 days.

MINIMUM ENTRANCE REQUIREMENTS:  Applicants must have at least (A) four years of full-time, or equivalent part-time, professional experience in work simplification, management analysis, program analysis, methods analysis, economic analysis, fiscal analysis, financial analysis, budget analysis, program administration, or program management or (B) any equivalent combination of the required experience and the substitutions below.


  1. A Bachelor’s degree with a major in business administration, business management, public administration, industrial engineering or industrial management may be substituted for a maximum of two years of the required experience.
  2. A Graduate degree with a major in business administration, budget management, public administration, industrial engineering or industrial management may be substituted for a maximum of three years of the required experience.*
  3. A Bachelor’s degree or higher degree with a major other than in business administration, business management, public administration, industrial engineering or industrial management may be substituted for a maximum of one year of the required experience.*

*Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

NOTE:  Educational substitutions will be permitted for a maximum of three years of the required experience.

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