Title: Program Coordinator
Organization: Office of Community Health Workers, Office of Integrated Policy, Planning and Management, MA Department of Public Health
Brief Summary of Position:
The Program Coordinator will provide overall support to the Office of Community Health Workers within the Office of Integrated Policy, Planning and Management. S/he will support the Board of Certification of CHWs in the implementation of CHW certification regulations, including developing processes and supporting implementation of individual CHW certification, CHW trainer certification and training program approval. S/he will also provide support on board regulatory issues (continuing education requirements, renewals of certification of CHWs, and approval of CHW training centers) and application review. Additionally, s/he will provide support to the Office of CHWs in responding to public inquiries for information and maintaining the Office’s website. S/he will also support the Office in facilitation of CHW-related work groups and other chronic disease related activities related to CHWs. This position will also support activities focused on the role of CHWs in linking clinics to community resources. The Office of CHWs coordinates statewide CHW workforce initiatives and related policy, and the Program Coordinator will support those efforts through activities such as conducting literature searches and background research on policy issues and community health workers, and compiling community health worker-related resources.
DUTIES AND RESPONSIBILITIES
- Provides overall support for Office of Community Health Workers, including implementation of certification and affiliated projects.
- Provide support for the office in the facilitation of CHW-related work groups and other chronic disease related activities.
- Support strategic planning in the office and help to coordinate with chronic disease plan efforts in the division.
- Support the Office in responding to inquiries for information and maintaining the website.
- Support activities focused on the role of CHWs in linking clinics to community resources.
- Assists with preparation of budgets using Excel.
- Assists with preparation of progress and end-of-year reports to CDC and other funders.
- Assists with contract management including paperwork and filing.
- Provides support to meetings, training programs, and conferences, and related events, including the development of PowerPoint presentations.
- Conducts literature searches and background research on policy issues and community health workers.
- Assists in partner development such as recruitment and communication.
- Collects and compiles community health worker-related resources.
- Assists with internal and external communications to support the office and other priorities for the division.
- Supports policy development through production of white papers, policy analyses, and other documents or presentations to support division priorities.
- Coordinates and oversees purchases, contracts, grant proposals, word processing reports, mailings, and travel arrangements.
- Responds to information requests by examining records and documents and by questioning individuals.
- Composes correspondence as needed.
- Supervises student interns.
- Develops and implements procedures and guidelines to accomplish assigned agency program objectives and goals.
- Reviews reports and other documents for completeness, accuracy and content.
- Performs other related duties as needed.
QUALIFICATIONS REQUIRED AT HIRE
- Knowledge of the principles and practices of human resource management including behavioral techniques, planning,forecasting, organizational development, etc.
- Knowledge of work simplification methods.
- Knowledge of the methods used in the preparation of charts, graphs and tables.
- Knowledge of the methods of general report writing.
- Ability to understand, explain and apply the laws, rules, regulations, policies, procedures, etc. governing assigned unit activities.
- Ability to analyze and determine the applicability of data, to draw conclusions and make appropriate recommendations.
- Ability to gather information by examining records and documents and by questioning individuals.
- Ability to assemble items of information in accordance with established procedures.
- Ability to determine proper format and procedure for assembling items of information.
- Ability to maintain accurate records.
- Ability to prepare and use charts, graphs and tables.
- Ability to prepare general reports.
- Ability to write concisely, to express thoughts clearly and to develop ideas in logical sequence.
- Ability to follow written and oral instructions.
- Ability to give written and oral instructions in a precise, understandable manner.
- Ability to communicate effectively in oral expression.
- Ability to supervise, including planning and assigning work according to the nature of the job to be accomplished, the capabilities of subordinates and available resources; controlling work through periodic reviews and/or evaluations; determining subordinates, training needs and providing or attaining for such training; motivating subordinates to work effectively; determining the need for disciplinary action and either recommending or initiating disciplinary action.
- Ability to establish rapport with others.
- Ability to establish and maintain harmonious working relationships with others.
- Ability to deal tactfully with others.
- Ability to adjust to varying or changing situations to meet emergency or changing program requirements.
- Ability to exercise sound judgment.
- Ability to exercise discretion in handling confidential information.
- Knowledge of the principles, practices and techniques of supervision.