Title: Transformation Specialist
Organization: Commonwealth Medicine, UMass Medical School
Salary: Competitive based on experience
Brief Summary of Position:
Commonwealth Medicine is the public service and health care consulting division of UMass Medical School, Massachusetts’ only public medical school. As a nationwide leader in the development and implementation of health care reform, Commonwealth Medicine stays ahead of health care trends and helps strategize and plan for changes that impact both health care delivery systems and patients. Applying academic research to make evidence-based recommendations, Commonwealth Medicine supports government agencies, nonprofits, and managed care organizations to meet today’s health care challenges and to prepare for what’s to come, in an effort to improve healthcare delivery and health outcomes.
The Office of Healthcare Innovation and Quality in Commonwealth Medicine provides consultation and technical assistance to payer and provider organizations in redesigning the healthcare delivery system to achieve the Triple Aim. Our experts support the design and implementation of new models of care delivery, including the Patient Centered Medical Home, Accountable Care Organizations, and the integration of behavioral and physical health care.
Under the general supervision of the Director of Transformation and Quality, the Practice/Health System Transformation Specialist will be responsible for ongoing training, support, encouragement, consultation, and monitoring to practice s and health systems as they strive for clinical and operational improvements through implementing the Patient Centered Medical Home (PCMH) and other new health delivery models. The Transformation Specialist will also assist in the development and implementation of learning collaboratives focused on supporting practices and health systems in transforming the way they deliver care.
- Foster practices’ or health systems’ understanding and implementation of the PCMH and other new health delivery model concepts.
- Successfully implement new health delivery models at practices and health care systems.
- Identify barriers to implementing health care delivery model at the practice and health care system level and help practices address these barriers.
- Coach the participating practices towards successful implementation of organizational policy, procedural, and workflow changes that will facilitate implementation of the model of care.
- Help practices and health systems manage change.
- Provide content expertise for curriculum and presentations in learning collaboratives and provide presentations.
- Provide ongoing training, support, encouragement, and consultation to practices and health systems.
- Coordinate with the learning collaborative efforts to focus participating practices and health systems on knowledge creation and implementation.
- Develop a sustainability plan for practices and health systems to be able to continue quality improvement activities beyond the transformation specialist’s time with the practice.
- Develop leadership and quality improvement skill sets at practices and health systems.
- Provide technical assistance to practices and health systems.
- Provide a mechanism of information exchange and dissemination to share best practices among practices and health systems.
- Provide QI leadership to practices and health systems working with site teams to delineate needs and opportunities at each site, to prioritize areas of focus, assess available and needed resources, and assist in implementation.
- Develop and implement plan for sustainability and spread within practices and health systems.
- Provide tools to practice and health systems sites to support transformation.
- Participate in practiced/ health system based program evaluation activities.
- Compile and analyze site data and use this information to inform technical assistance and develop action plan for each site.
Additionally, the Transformation Specialist complies with established internal UMMS departmental policies, procedures, and objectives; attends variety of meetings, conferences, seminars as required or directed; and demonstrates use of Quality Improvement in daily operations.
- Bachelor’s degree in organizational change or health related degree, Master’s preferred,
- Demonstrated capacity to support process improvement (e.g., experience in successful systems improvement and change management).
- Five (5) years of experience, including three (3) years in a clinical setting.
- Knowledge of healthcare delivery systems.
- Excellent interpersonal skills, including the ability to establish and maintain effective relationships with physicians, administration, and staff.
- Excellent verbal and written communication skills, including presentation skills. Excellent organizational skills.
- Ability to use personal computers and select software applications.
- Knowledge of customer service principles.
- Evidence of organizational quality improvement (QI) experience.
- Experience collecting and analyzing key quality indicators with corresponding deployment of interventions to improve processes and outcomes.
- Experience in disease management preferred.
- In-state travel required.
- Evidence of project management experience:
- Ability to convene meetings and training sessions for practices and health system sites.
- Ability to efficiently utilize time and financial resources.
- Ability to produce periodic reports as required by the project.
All candidates must apply on-line to be considered for positions.