Title: Chief Operating Officer
Organization: Crittenton Women’s Union
Brief Summary of Position:
The Chief Operating Officer (COO) is responsible for the oversight and development of most of CWU’s direct and administrative services including: housing, mobility mentoring programs, family support services, behavioral health and case management, research and evaluation, human resources, facilities management, and food services. In the absence of the President and CEO, the COO serves as the acting head of the organization. He or she provides primary staff support to the Program Committee of the Board of Directors.
GENERAL SUMMARY OF DUTIES:
- Serves as primary staff advisor to the President and CEO. Directly advises the President on all areas of organizational strategy and oversight.
- Provides direct or indirect oversight (hires, evaluates, and supervises department heads) of most operating departments including: housing, mobility mentoring programs, family support services, behavioral health and case management, research and evaluation, human resources, facilities management, and food services.
- In conjunction with department heads, oversees all above programs’ performance, budget and contractual compliance, and outcomes.
- In conjunction with department heads, develops program strategies, budgets and staffing plans.
- Attends all Board Meetings and Board Committee Meetings and provides primary staff support to the Program and Strategy Committee of the Board.
- Routinely reports to full Board and Committees on organization operations, recording action steps and following through as needed.
- Serves as primary staff liaison to the Board and the Board Chair in the President’s absence.
- Develops agendas for and chairs monthly meetings of the agency-wide All Staff Meeting, and Directors and Coordinators Meeting
- Supervises Human Resources Director and develops HR strategies, policies, and procedures.
- Oversees and promotes organizational coordination between Service Programs, Advocacy and Research and is a member of the organization Research and Development Team.
- Oversees organization-wide after-hours and emergency planning, coverage, and communications.
- Is a member of the Senior Leadership Team; chairs Leadership Team meetings in the President’s absence.
- Collaborates with Leadership Team members and assists the President in:
- Development of organization strategy and budget;
- Development and implementation of advocacy, research, and fundraising plans;
- Development and oversight of organizational outcomes measures; Oversight of program budget compliance.
- Supervises operation of the Department of Research and Innovation including directly supervising the Vice President of Research and Innovation.
- Collaborates with the VP of Research and Innovation and the CEO to develop Research and Innovation strategy.
- Oversees many of CWU’s external relationships with organizational partners including: state and city funding agencies, neighborhood resident groups, research and non-profit agencies.
- Participates in fundraising activities including foundation, corporate and personal donor solicitation, compliance and reporting.
- Contributes to CWU written publications including reports and briefs, annual reports, and grant proposals.
- Represents and speaks on behalf of the organization at local, state, and national forums and public events.
- Provides internal and external training and technical assistance regarding CWU approaches to service, research, and outcomes.
KNOWLEDGE, SKILLS & ABILITIES
- Extensive first-hand knowledge of non-profit human service programs and delivery systems including: public policies, program design, oversight, government and philanthropic funding;
- Significant experience managing and supervising staff of varying areas and levels of expertise, within a large organizational operating structure, and including multiple departments;
- Clear track record of designing and implementing successful new programs;
- Strong understanding of outcomes measurement strategies, implementation and oversight within a complex human service agency;
- Solid strategic management and planning experience including having held a leadership role within an organization that has undergone significant growth and expansion;
- Demonstrable experience conducting, overseeing or partnering with applied research within human services programs;
- Strong communication skills including public speaking, personal communications, and professional writing;
- Personal characteristics including being highly mission-driven, entrepreneurial, resilient, collaborative, warm, and engaging.
EDUCATIONAL AND OTHER REQUIREMENTS
- Not less than seven years’ management experience, at least five years of which have been at a senior staff level within a human services setting;
- Master’s Degree in a relevant field (required); PhD (preferred);
- Health and/or human services clinical licensure beneficial;
- Bilingual, bicultural, and candidates of color strongly encouraged to apply.
PHYSICAL DEMANDS/WORKING CONDITIONS:
Requires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eye sight to record, prepare and communicate appropriate reports. Work is performed in both office and direct services environments. Work may be stressful and fast paced at times. Must be able to work flexible hours. Some travel required (must have own car).